Technical support
How to get help with channel setup, message sending or payments.
Contact us by phone or email. This page does not establish 24/7 support or a fixed response time; an individual agreement, where applicable, sets those terms.
What to include
Provide the company name or ID, incident time and time zone, channel or bot name, message or payment identifier, expected outcome and the error shown. Attach a screenshot with personal data hidden if useful. Never send passwords, API keys, bot tokens or Firebase private keys.
If a message is not arriving
Check message status and reason, balance and limits, and the selected channel profile. A Telegram recipient must be bound to the selected bot. A push device token must belong to the selected Firebase project. Resending without checking a queued message may create a duplicate.
Payment or security issues
Include the payment service, amount, date and transaction identifier. Do not send card credentials. If you suspect a leaked key, rotate or revoke it immediately and identify the report as a security issue.
API documentation
Compare your request format, channel and response codes with the API documentation. Exact reproduction steps help identify an integration issue.